Appliance Repair by Pinnacle HVAC in Acton, Massachusetts

This is the second time in 2 years we have had Pinnacle diagnose and repair issues with 2 of our furnaces. Each time they were punctual, polite and very knowledgeable. Today Mike came to the house, fixed the issue promptly and explained why the system failed. He also answered a few other questions I had about our HVAC systems and gave me some helpful recommendations. After this second interaction with them I will definitely use them to maintain and service our HVAC systems. Thank you Mike!

I had an emergency recently where our 20+ year old furnace started making crazy drilling noises whenever it kicked on. I called Pinnacle HVAC, and they managed to get someone out to the house to see it the same day. When they came out, they were able to identify the issue quickly. Due to the nature of how old our furnace is, parts aren't readily available and easy to find. But Pinnacle did all the work to call around and find the parts needed. They made sure the most important elements would be overnighted and gave us a number to call when they arrived. Thankfully the most essential part arrived early the next day. We called the number and, without hesitation, had the same person come back out the same day and get the part installed. We had heat that night! When the rest of the parts arrived the next day, we called the same number and had the same person come over and get the rest installed. I'm thankful for Mike, his professionalism, attention to detail, and dedication.

We had a problem with our heating system last week. We got a quote of almost 1300 from another company to repair it. Mike from Pinnacle came in for a second opinion and fixed the issue in 5 minutes and it costs the price of a normal service call. I'm very happy I had someone else take a look at the system. Thanks Mike!