Hearth Product Services Inc Ratings
About Hearth Product Services Inc
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Hearth Product Services Inc Working Hours & Phone & Addresses
 | Address: | 5808 Allender Rd, White Marsh, MD 21162, United States |
| Phone: | 14105291074 | |
| Website: | hearthproductservices.com/ | |
| Working Hours: | Sunday: Closed Monday: 9AM-5PM Tuesday: 9AM-5PM Wednesday: 9AM-5PM Thursday: 9AM-5PM Friday: 9AM-5PM Saturday: 10AM-2PM |
| Latest Testimonials | |
| Donna McGuire | Left telephone message at noon on Tuesday inquiring about maintenance appointment. Then tried calling about 4 more times during the course of the day-no answer. On Wednesday I called and Kelly answered the phone. I explained I had left a message the day before and had tried calling several times after that-no answer. She barked that "I am at my desk every day from 11-3 and I have at least 150 messages I am going through. What can I do for you?" Incredulous, I replied "with that attitude nothing" and I hung up. This is not the first time I've experienced her rudeness since we have had Hearth Product Services out to the house before to service our gas fireplaces. Service was OK. It's easy to see why they only have a 2 star rating. I would give it a zero but you have to select at least one star to post a review. Hopefully, these negative reviews will keep others from patronizing this business. There are many, many qualified and licensed dealers/techs in this area and the few I have spoken to since this incident have been friendly, polite and most helpful. Shame on you Hearth Product Services!!! |
| Eric Gutierrez | Set up an appointment to have Hearth check out my gas fireplace when it wouldnt start. The technician came during the scheduled time. Steve was great. Fixed my issue and provided great customer service. |