Appliance Repair by ProTech in Silver Spring, Maryland

Difficult situation when parts were hard to track down from the supplier. Nobody's happy when there are delays, but some things are out of everyone's hands and I appreciate the follow-through.

Went in this business to purchase a horn/tweeterdriver for my jbl eon and behringer powered speakers. I was told that the off brand horns work better than the originals , but unfortunately they didn't make it for my jbl eon , so I had to get the original one. I try the off brand one on my behringer speaker and it works great. So I decide to part ways with the jbl eon , so I try to return the jbl original horn/driver unopened and was told they don't take them back. No one in there told me about that policy and there no sign in the store stating that. It's a shame that when you go into this business and buy something everyone in there is friendly but when you try and return something the service disappears. As you can see on the pictures below amazon or eBay would of taken it back with no problems or excuses . Do your self a favor and stay away from this business and shop online. I been djing for over 20 years and never had experience service like this. It's unfortunate there's no other business like this around. I'm not looking for anything free, just wanted to get my money back for something I don't have use for...now I'm stuck with a horn/driver I can't use..SMH

The staff was very professional and helpful