Appliance Repair by The Home Depot in Catonsville, Maryland

This morning my wife had the pleasure to speak to Mr. Mike, after calling the store. Mr. Mike, answer the phone very very very pleasant and you could hear it in his voice that he was happy to help, that he enjoys his job and helping people. My wife asked Mr. Mike, did they sale computer phone jack's because she's home working from home and needed the jack. Mr. Mike, you can tell had a big bright smile and was happy to help said yes we do. After talking with Mr. Mike, he assured her that he would walk down the aisle where the computer phone jack's was and tell my wife what the store had. Mr. Mike, came back to the phone to tell my wife what was available then walked back to retrieve what my wife wanted and offer to hold it at the Customer Service Desk. Mr. Mike, offer all this great service and very happy to do more then his job requested him to do. When I got there there where several Home Depot Associate standing at Customer Service Help Desk, and the older lady sorry forgot her name with a big smile on her face happy to help me said Sir may I help you. I said I need that gentleman right there she said Mike, I said yes. She said Mike, thus gentleman wants you. I said Mr. Mike, first off thanks for helping me and my wife I'm here to pick up the computer phone jack cord. Mr. Mike, with his big bright smile on his face said sure Sir, and retrieved the computer cable for me. I knew when I seen him that he was the gentleman my wife was talking with on the phone just by the way he carried himself out of all 6 Home Depot Associate's that was standing around the Help Desk. Not to many people will go out there way when you call a retail store for help. My wife and I thank Mr. Mike, for his great services and because of this great man I'll be back to buy from Home Depot. "Thanks Mr. Mike for putting a smile on My face and my wife face for your great services.

Excellent customer service. Shawna was AWESOME

The service has been excellent and helpful