Appliance Repair by Marc Anthony Home Services in Berlin, Maryland

My Heat pump stop working and they had it up and running in no time. Tech was very informative and kind. I asked for a quote just to get an idea if I decided to replace down the road. I received a quote but was informed that my heat pump still had plenty of life. I really respect the fact that he didn't try to sell me on it.

My water heater finally quit on me on a Friday night and they had a tech out first thing Saturday morning. Now this doesn't seem like much but we called several plumbers who didn't answer or quoted me a insane price to replace a water heater. The tech was on time and very clean and proficient with his work. All around outstanding service.

I think Marc Anthony has been fairly quick to respond when I have called regarding issues over the years, so I find no fault in their responsiveness. They fixed defective equipment for me and promptly always came when requested. In that respect they were awesome for me. However, I do have concerns about follow-up, qualified technicians and verifying workmanship. I own a lot of property and have developed a sour taste in my mouth for poor workmanship, bad follow-up and inaccurate solutions. In fairness, technicians often work on an assortment of equipment and can miss things, but when you have brought these past problems up and made clear your concerns in advance without question the service should be rendered properly and I should be well informed. This didn't happened and after a week from their service date and quick 10 minute visit, according to my handyman, to service 3 apartment systems, I got two complaints immediately the system isn't cooling. This was an opportunity to shine and instead our business relationship fizzled causing me to write this review.