Appliance Repair by Best Buy in Annapolis, Maryland

I'm giving 5 stars to Best Buy because of the exceptional customer service I received. I purchased a phone with the help of a very friendly and helpful associate named Haley. My phone wasn't in stock so I had to wait for it to be shipped to my home. After putting my info in the phone, I realized it was not the phone that I had chosen. This mistake was a simple easy error that was no one's fault. I was getting anxious about opening the box and then having to go back to the store and order another, and return again to Annapolis I'm on the Eastern Shore to get a SIM card and all the time that added on. Then there was the problem of the phone transfers. I was immediately approached by James, an associate in the cell phone department. I told him my situation and he gave me a smile and assured my husband and myself that he'd do his best to help me. James found me my phone, did the exchange and took almost two hours to transfer info from a mess of phones into the new one. He had done this on his own time as his shift ended over a half hour before but he wasn't leaving until we were all happily served and my phone worked 100, needing no more adjustments. His dedication to providing exceptional customer service makes him an all star winner in my top Exceptional Customer Care list of the best service found in Maryland businesses. WAY TO GO JAMES!!

I absolutely love this Best Buy store. They have absolutely the best products and have a great inventory. You can get washer and dryers here but I would say that their TV offerings are truly top of the line. Need to upgrade your cellphone, tablet, or TV...this is your one stop shop Neep a surround sound system...yep, it is here. Need iPhone accessories...this is the place to go. If you are looking for electronics or accessories I would recommend visiting here first and they probably have it.