Appliance Repair by Petro Home Services in York, Maine

Was without heat. Very happy with excellent and timely repair to furnace during first snow storm. Dispatch kept me up to date while waiting, which was very assuring.

I had smoke billowing out of my furnace this weekend. The Petro service tech arrived quickly, diagnosed the problem, and had it back up and running in a couple hours.

We have been using the same company for 14 years. We gave the new business in town York, Maine a chance to hear about their services. We explained that we had a pellet stove, don't use a lot of oil, we call when we need oil so we don't waste their time and money by delivering a small amount of oil every month, but we were told it's not a big deal. They will come out every month regardless of how little oil is needed. We were locked in a contract for one year and it was a great rate. We received 4 consecutive deliveries and then nothing 5 months. I called 9/4/18 to cancel the contract when the contract was due to expire for 9/30 and said I would call when we needed oil. I was told I could top off, again, by the end of the current contract at the current contracted rate even though they just delivered oil almost 2 months before. I just called to top off and I was told the contract was cancelled and they could not top off for safety reasons. Neither person prior to mentioned anything about "safety reasons" called "blowback". We were sold on a contract and it appears to me that when the price of oil was at its peak during the season, they opted not to deliver for several months knowing we had a good contracted rate. If our delivery pattern was low in December and January, why would they deliver 2 more months? If there's a "supposed" concern for "blowback", why were they able to deliver less than 20 worth of oil in one visit? Bait and switch when it came to service, delivery, promises, etc. The contract was good until the end of the month, but they took it upon themselves to cancel early without my knowledge. It also appears this new company may be paying their employees a bonus to lure customers in, but they're not preparing themselves for not disclosing full and accurate information. They not only lost a customer for oil, which we use about 500 gallons each year, but they also lost the maintenance service we were going to switch to them this year after our contract expired with another company.