Appliance Repair by Appliance City in Lewiston, Maine

Sold me new 800+ fridge on 8year warranty, but 6 months later refused to fix it or even remove it for over a year. I delivered it to him for refund, but he wasn't there and nobody returned my calls. Jay was always out of the store when I showed up in person multiple times over the next 6 months. I finally gave up. Refused to service, refused to remove, refused to refund my money and refused any correspondence for nearly 2 years. Warehouse burned down after I gave up and Jay was surely paid for the loss by insurance. I was not reimbursed for food loss or my investment.

Zero stars, warranty claim opened 3 weeks and never got a call, rescheduled 3 times and never got a call. Said he would order a part so we could have the stove by Thanksgiving and never showed up. Spoke to the new repair man and found out that this guy is actually Jay from Jay's small engine and appliance who my father worked for in the 80's, Known for keeping people's stuff until they forget about it and then selling it. More better business reports against this guy than the local pyramid schemers. No staff, lies straight to your face. The guy is a total skam artist.

This dude is a liar. I had such a terrible experience with Appliance City. I opened a claim with my home warranty company that was given to Appliance City. I was told that I would get a call to schedule within a day, 3 days later, after not having gotten a call, I called them. The girl who answered the phone couldn't have acted any less interested in talking to a customer, I was told I'd get a call back...I never did. I called again a couple days later and still nothing. Finally, I called the warranty company and they were able to connect with Jay while I was on the phone and we got an appointment scheduled. He came out, told me the microwave would need to be replaced and said he'd contact the warranty company to get it approved. A week later, I called him and he said he was waiting to hear back from the warranty company and he'd let me know when he did. A week later, I called him and he said he was waiting to hear back from the warranty company and he'd let me know when he did. A week later, I called him and he said he was waiting to hear back from the warranty company and he'd let me know when he did. See the pattern? Finally, I called the warranty company and they said they'd never heard from him. After a huge complaint my work order was given to a different company, and I had a technician out within a day. Turns out it was a bad door latch, a 3 part. After 5 weeks, I finally have my microwave back...no thanks to Appliance City. I have no idea how this guy has a business, he stinks of burning pants...liar, liar.