Appliance Repair by Mid-Coast Energy Systems Inc in Damariscotta, Maine

I recently had a toilet replaced with a low-flow right height style. I never thought I'd know this much about toilets, but it was worth it. Installers were super-efficient, pleasant, and careful about protecting floors. Katie and the other office staff were professional and very helpful. Have to say, I love my toilet!

Came home to a flooded basement, found the source and our first call was to Midcoast. It's 9pm so there's a fee of 150/hr, obviously fine, just help us! The technician shows up, nice kid. He snakes the drain that's flooding everything, but the snake isn't long enough. That's the only tool he has apparently. He and my husband search for the outlet outside and spitball ideas back and forth for an hour and a half. No solution is proposed, no offer to maybe come back the next day, nothing, but we pay the guy. Our basement is still flooded mind you. So I, instead of posting a review, message the company to explain the situation and my frustration, hoping they will make it right in some way or at least help with a solution from someone with more experience maybe. The lady apologizes and says a manager will be in touch. Well first thing this morning my husband gets a phone call from the service technician himself basically saying your wife wrote my boss about me and he starts defending himself up and down. No manager reached out, no credit was given back, just the employee himself defending his actions. Seriously unprofessional from a company to have the employee, who did nothing wrong other than lack experience and knowledge, call the customer and harass them. Now we have another company on the way who also charges the same 150/hour fee we paid this kid. Seriously disappointed in the way this was handled on their end. But would not recommend.