Appliance Repair by Acadian Appliance Service in St Amant, Louisiana

My whirlpool washer “stopped” spinning. It never made a loud noise prior to or when it stopped spinning. I called on a Saturday and the owner told me to unplug it and plug it back in to see if it spins again and, if it didn't, he would come service it Monday. It didn't work. I called first thing Monday morning and he tells me his phone is ringing off the hook and he hasn't even made his schedule for the day but guaranteed they would service me as their last appointment since I commute to Baton Rouge for work. I took off early and waited. No one showed. I sent a text explaining their poor customer service. The man has his son, Blane, call and apologize with an offer to service me the next day first thing at 9am. I had to take off work for that appointment as well. Bryan and Blane arrived, opened my washer where Bryan forcefully spun my washer tub stating he was unlocking it then that my bearings were bad and I needed to buy a new washer As they charge 350 for the part I found online for 50, but that my washer should spin now for only about 10 washes. They didn't unplug it, flip it over, get ONE tool out, Charged me 60 trip fee, and were gone in Less than 10 minutes. I asked if he was sure it wasn't a belt issue. He quickly replied “no” without ever checking. I get home today and try washing a load to now have the LOUDEST Now Absolutely NOT Repairable broken washing machine I've ever had. The same one that NEVER made a loud noise since I bought it. I will never use this mom & pop shop run so-called appliance repair business again. Young boys that are ready to end their work day before they even start it where the father owner doesn't have the audacity to take care of Poorly serviced customers Himself.

Always on time, very friendly, explains work needed in detail