Appliance Repair by Home Appliance Service and Skent N Dent Outlet in Monroe, Louisiana

I am very disappointed in this place and their customer service! We purchased a top loader maytag washer on 8/14/2019 and it stopped working the next day! Not even 24 hours after getting it home and hooked up!! Called them first thing on 8/16/2019 and they gave me 3 options 1- wait until Wednesday to get it looked at by them 2- bring it to them to get it serviced or 3- bring it to them for exchange I informed them I had no way to bring it to them since my husband was gone for 2 weeks with his truck and that I need a washer before Wednesday since I have 4 kids to wash clothes for and that is why we chose them to buy a washer from and the lady said that is all she could do for me! I WILL NOT RECOMMEND THEM TO ANYONE!! This is ridiculous!

Y. Woods mother/ mother in law We had a dryer repaired by Alan George on March 21, 2018. I feel as if I was taken advantage of. When he came to service the dryer on March 14, he said the rollers needed replacing. I ask was that normal for the rollers to go out on a dryer that is barely 3 years old. He said it depends on the make and model. He never showed me the damaged rollers. I asked could it be anything else beside the rollers. He said no. When he returned on March 21 he replaced the rollers and the roller pulley. He told me when he was finished, that he just happen to have a roller pulley in his truck. When I saw the old rollers he removed, they had no wear on them, but the roller pulley was damaged. I took pictures. If he had told me about the roller pulley before he began the repairs I would have told him to replace the roller pulley first to see if that was the problem. I feel that he had to replace the roller pulley because it was the real problem. When the company was contacted they just said Alan was a 10 year employee and they had no problem with him. Our concerns were not addressed at all. No receipt for parts ordered. He did not return to his truck, he had the roller pulley with him when he came in. We ordered parts that were not damaged. He said they had to return the parts to the company. How many others has he scammed without their knowledge? Why did he not show me the damaged rollers before he said I needed to replace them? We spent 255.72 for parts that were not damaged. How do I know that he won't use those rollers to scam someone else? How do I know it he had the roller pulley from someone else he scammed. We will never use this company again. Always get a second opinion. Women be aware. You can sometime be taken advantage of. I asked all the right questions and still got scammed. The service charge was 95.00 plus tax 108.57. Total job was 494.36. He was shocked when I took pictures of the old rollers and the roller pulley. He was in such a hurry he did not want to count the money. I insisted that he counted the money before he left. He said usually when it is more than 100.00 the person has usually counted it more than once. When someone comes to repair anything video tape it, record it and get a second opinion, take pictures of the old parts if they won't leave them. It does not matter how long someone has been employed, the customer is always the most important person. He just may have finally been caught. I, Y. Woods the mother in law was the person who dealt with Alan during the repair of the dryer.

Called today 03/04/2019 at 830 am wanting to purchase a washer/dryer. Was willing to just pay cash for one or both. I see the advertising all the time on TV and thought it might be a good deal to call. While on the phone with the man asking questions about whether they have some as cash program he says "I JUST TOLD YOU WHAT PRIGRAMS WE HAVE" I just hung up. When you have a potential for new customers and you are rude to them over the phone it's bad for business. Be more patient and friendly.