Appliance Repair by Allbrands.com Lafayette Sewing Retail Store in Lafayette, Louisiana

Super helpful staff! Love the remodeled store!

On July 8th, 2019 I walked in to the Lafayette store to inquire about renting their longarm machine to finish a quilt top. I was put in contact with Terry. Terry explained the requirement to take a class to get certified prior to using the machine. He also told me he could quilt it for me for . I agreed to let Terry quilt it and also told him I still wanted to take a class. He was in Baton Rouge that week and asked that I bring my quilt top in the following week. I dropped my quilt top off at the store, to Terry, on 7/15/2019. Terry told me it would only take him about one hour to complete and he would have it ready by the next Friday 4 days. I called on Friday only to find out the longarm was down and would be repaired the following week. Long story short with many texts most unanswered, phone calls and drop ins to the store my quilt is still not finished and I've yet to schedule a day/time for class. Every class that was scheduled was cancelled by Terry. I was given one excuse after another. I was even told that my quilt top was complete but Terry forgot it at his house forgot for 3 days. Unbelievable! As you can tell, this has put a sour taste in my mouth about this store and how they conduct business. And to think I was ready for a class then I was going to purchase a complete longarm system! I am in sales and I assure you if I treated my accounts in the manner in which I was treated I would have no business. Today, 10/21/2019, 3 months later, I picked up my unfinished quilt top! Such a disappointment.

I bought an embroidery machine from there about 10 months ago. This wasn't just a sell for them. Their customer service is out of this world. Does not matter what issue I'm having they are always outstanding an extremely helpful. Best customer service I've ever come in contact with. They will have my business til the end of time!!