Appliance Repair by Sears Appliance Repair in Frankfort, Kentucky

I DO NOT RECOMMEND THEM , STAY AWAY FROM THEM!!! I would give a minus rate if possible, I request a technician in order to fix my appliance, he charged me for an estimate, which was not even accurate afterwards and had to pay more money on top to have a real technician who provide me with a professional service and actually fix my appliance. Worst service experience ever.

A service tech came out to check the problem and gave an estimate. I had a coupon from Sears which I received after complaining that my Kenmore, which was under two years old, but out of warranty, was already malfunctioning. When I provided the coupon to the tech, he acted like he couldn't accept the coupon. I was persistent and he went outside to "make a call" and then he applied the coupon. I reviewed the estimate and digitally signed it. In addition, I signed a couple other forms. This is a relevant fact when you see what happened later. The next week when my part came in, another tech came to finish the job. This time I was at work and my husband happened to be home which was gud since I hadn't gotten a call that the tech was on his way. He installed the part and told my husband we owed more money. My husband called me on speaker so I could talk to the tech. I explained I had already paid, I had a signed estimate and the charge had gone through on my visa. His explanation didn't make sense. He said the tech who was at my house last week was "no longer with the company" and he couldn't use my coupon. I again said no, I already paid and I'm not paying more. He said I'd have to talk to Sears, although he was nice about everything. Keep in mind the techs send you the forms and estimates you digitally sign via e-mail. Imagine my surprise when I received a new estimate with a forgery of my signature. As I said above, I had the other forms I signed the previous week. Also, I was not at my house to sign anything and my husband didn't signand if he did, he'd sign his name. I called Sears 800 number and had the nightmare of trying to communicate with the non-native speakers. I said look, this man forged my signature, is trying th change me me, etc. She just didn't get it or didn't care. She told me to call back in 24 hours. I'm still thinking I should report the incident to the Attorney General since he forged my name. I haven't called Sears yet because I dress the runaround I'll get. Sears needs to really do better and I'm going to hold them accountable for their technician's actions.