Appliance Repair by Archer Home Center in Adel, Iowa

The sales servis is wonderful. Dave was extremely friendly and knowledgeable. The follow up however not so much. New dishwasher ordered over the phone on 1/2/20. It was received and installed very quickly. Unfortunately while it was being installed, the installer noticed that the machine was broken. Living 25 miles away it was just the plastic sprayer arm. The next day I drove there and back to exchange for one off of a floor model. My time, my gas. When I snaped the sprayer arm in it still didn't work. Called back, Explained that my brand new dishwasher still wasn't working. They scheduled their service person to come out and take a look but it wouldn't be until next week Because they only had one service person and he was extremely backed up. I said, fine. Following Monday service person arrived to take a look. Said yes, the motor to pump water out was bad. He would order the part but it probably wouldn't be in until the following week. Service guy said they would call me to let me know mid week to set something up. No phone call, I called them. Talked to Dave the sales guy. He said, that the part was on backorder, they would switch out with another on hand. Was wondering to myself why they didn't do that a week earlier, so that I wasn't sitting there with a brand new broken dishwasher for 2 weeks. Week number 3. Michael the service Tech did finally arrive and installed new motor, it was finally working. I called Dave back and said I was not happy about paying for a new Dishwasher that had multiple problems. Dave said he would talk the owner and perhaps they could give me an extended 4 year warranty. The following week I call back because I hadn't heard and Dave confirmed that the owner agreed to that. Called back again to see what the deal was? Dave said the warranty would be mailed to me. Still waiting as of 2/9/20. The Installation of the new dishwasher was on January 6th 2020. Nice folks, extremely poor follow up!!!! I will do a follow up review to see if they actually follow through with what they promised.

Great experience. All staff were very helpful and professional. Had to get a new stove and they had just what I wanted at a good price and delivered when was convenient for me. Love that they took the old stove away. Would be glad to recommend to my friends.

Great prices and great installation done. Happy with the service we've received