Appliance Repair by Home Services at The Home Depot in Valparaiso, Indiana

Excellent service and goods

I ordered a door back in November of this past year from Home Depot in Valparaiso and it has been bad experience after bad experience. After the door arrived we were supposed to get a call from the contractor for installation within a couple of weeks. The call came and my husband said he would have to check with me on the best day for installation. Well, when he called back the contractor never responded. We called 3 times and sent one text over 2 weeks without a response. By this time it was 2 months after we ordered our door. We even called the store and they indicated that they were having a difficult time contacting the contractor as well and would call us back when they touched base with him. We never received a call. Of course upset we canceled our installation and requested refund for the services that were not received. We were told that it would take a couple of days for our credit card company to receive the refund. Ten days after “refunding the money” my credit card company still had not received anything. So I called yet again requesting the refund, hoping the person I spoke with was more competent. Well we discussed at length that I was unhappy and she assured me that I was speaking with the right person now. I was very clear I wanted the refund only for the installation. Come to find out a couple of days after this conversation our contractor that we hired went to pick the door up and it was no where to be found. Apparently the third person I spoke with returned the entire door. My contractor had to wait around an hour for them to find the door and I had to make the entire purchase all over again. So on top of finding another contractor to install the door, I had to repurchase the door and pay my contractor an extra hour to wait for home depot to locate our door. To add to the entire fiasco, I have been told my refunds are in the mail but have yet to physically see them so lets hope this is true. This has been an awful experience and I really question the competence of their staff. I will never be shopping at another Home Depot ever again.