Appliance Repair by Maruszczak Appliance in Schererville, Indiana

This place is great. They will totally work with your budget. Tom was extremely helpfuland helping us find everything that we needed to fully update our kitchen for the new old house that we bought.

My washing machine broke right after the warranty expired and I couldn't get a human from whirlpool on the phone so I decided to go third party. I called and set up a visit to diagnose the issue. I said on the phone I know this issue is something with the digital board so either an electrical issue or the computer. The woman on the phone quoted me 69 for the visit. Not a number someone would easily forget. A man showed up to do the diagnosis. He started by checking the plug something I had already done but I understand then started pressing the buttons which sometimes work and sometimes don't. This is also something I already did. The “buttons” are sensors more so than real buttons. He pressed a button I had never used and was like look it's working even tho it took many presses of the “button” for this to happen. I said to him that I have never used whatever he pressed and that this wasn't the issue. I told him when the buttons work and I get the washer started it stops almost immediately after. I kept insisting on showing him but he ignored me and continue to push buttons. My washing machine does not have a size option. It senses the load to determine the amount of water and at this time the washer was empty. I finally insisted on putting something in the washer and started the washer to show him what was actually wrong with it. He told me I should contact whirlpool. Great. He NEVER took took apart the digital panel to look inside. Maybe it was a loose wire? Maybe a bad board? But we'll never know bc he never opened it. He instead quoted me 600 for parts he ASSUMED that I needed for the problem he guessed I had. Then I mentioned the price of his visit. 69. He said no it's more than that. I said Excuse me? How much. He said I THINK... I stopped him right there. I was like You THINK? No. I'm paying what I was quoted. He did NOTHING and was going to charge me more than I was quoted?? Even if the woman on the phone misquoted me that is not my fault and I was not paying a single dollar more for the guy that came out and just pushed buttons and guessed what was wrong. I guess I should've waited on hold for 30 min for someone from whirlpool.