Appliance Repair by Lawrence Appliance Repair in Lawrence, Indiana

We set up an appointment with this company to fix our dryer. The repair man did not show up in the time slot we were given. We spent the majority of the day on the phone with multiple people from this company trying to figure out why someone never showed. We were told the repair man would show up and all different kinds of times, and he never did. He eventually showed the following day, and had no idea that there was an issue. Said no one followed through from this company. When I called to speak to the company about what had happened because money was taken out of our account days after the repair was fixed, the man on the phone was extremely rude. Said he has no records of anyone talking to us or us having issues and that he can't help me. I asked to speak to a manager or someone in charge, and he told me no and hung up. I would give this company zero stars if I could. Sometimes things come up, and we are understanding of that, but the way the whole experience was handled makes me wish we would have never called them in the first place. How disrespectful and unprofessional.

Used them on numerous occasions, and has always been pleasant and honest to deal with.

We just had the best technician! He fixed our Samsung washer in a jiffy. He tested all the spins and it runs great! He educated us on the maintenance and service requirements of our units. I recommend using Lawrence Appliance Repair to everyone.