Appliance Repair by Marshall Mechanical in Franklin, Indiana

The people at Marshall Mechanical are customer oriented! We recently added a mini-split to our large family room. Mark helped us find exactly what we needed. Chad and Chris were very courteous during installation and were careful to not track in on a muddy day! After about 3 days, we needed some adjustments made. They promptly came and took care of it. We appreciated their resolve to be sure the unit was working as needed, and that we were happy with it. Mark was very patient with my phone calls and questions. I highly recommend Marshall Mechanical, especially Mark, Chad, and Chris.

My water heater busted and flooded my garage on Saturday. Marshall's Mechanical came out right away and replaced the heater for me. He was such a great help he was the owner. I apologize for not remembering the name. He saved the day for our family. I will always recommend them to anyone and they have gotten a customer for life. He even took time to clean out some of the water for us so that nothing got ruined. He really showed me what home town service really is!

I have been using Marshall Mechanical to service my Climate Master Geothermal unit for several years. In July 2015, Marshall Mechanical replaced my Climate Master Geothermal with a new Climate Master. The original Climate Master had expired after 13 years of faithful service. The new unit installed by Marshall Mechanical fit right in the existing spot. The guys did a nice job installing the new unit. Very neat and efficient with 1 day to remove the old unit, carry it away and then install the new unit. Between July 2015 and December 2019, the NEW unit shut itself down 10 times. It didn't matter if it was summer or winter. Each time these shutdowns required Marshall Mechanical to send out a technician for service to replace or modify a circuit board or replace a compressor or just reset something. The last shutdown was the final straw for owner Erik Marshall . He corrected the Climate Master situation by installing a new geothermal unit manufactured by Water Furnace. The total cost was born by Marshall Mechanical. During the 5 years of frequent problems, Climate Master was big on promises to deliver a final solution but did, from my perspective, very little to remedy the basic problem. Marshall Mechanical stood behind the Climate Master product delivering quality service and tried to correct the situation as supported by Climate Master. The installation of the Water Furnace was a 1 day job as before. The crew was friendly, neat, and professional. Marshall Mechanical is a contractor who will go the distance required for customer satisfaction. I would recommend them for HVAC needs without hesitation or reservation.