Appliance Repair by Gadget Gurus of Salem in Salem, Illinois

My brother in law and sister own this place now. They are very intelligent at their work and very helpful. Stop in and compare pricing and service before claiming insurance on new phone.

I called about a repair for a cracked I pad screen. I was told that they did not carry the screen and it would need to be ordered. I asked them to order the screen and called about a week later. I was told the screen did not come in on the last shipment, but it would be in in a few days. I waited another week and when I called on Monday, Jan 27 I was then told the screen was not ordered and that they would order it and it would be in by Thursday Jan 30. I received a call on the 30th and asked what color the screen was and was told they ordered the correct color. I asked if it was in, and told them I would be in later to get it fixed. Later that day I went into the shop and was told that the screen was not in. After 3 weeks and being told it was on order twice as well as being told I could bring my I pad in for repair. the screen was not in. I have the choice to take it anywhere as I travel a lot, but I made the decision to go local. Seems I should have started elsewhere in the first place and would have a repaired screen and saved a couple of dollars in the process as well as the frustration of dealing with a company that does not follow through with ordering parts or being truthful when it comes to customer service. Needless to say I will not recommend, and will discourage others from going there

Went in to get a screen for my iPhone 6 and sold me a screen alright; when my friend went to replace the screen which has more than enough knowledge for the task I was then notified that the screen I asked for was just a screen. So a 10 minute job ended up to be all day it seems. I don't think I will continue my business with this place anymore.