Appliance Repair by Sears Hometown Store in Ottawa, Illinois

If I could rate this place 0 stars I truly would. The owner of the store, Sean, took advantage of my elderly grandparents while they were attempting to buy a washer. They went to buy a washer from a different associate, it was supposed to come within 3 weeks and didn't come in a timely manner, then we got into contact with the owner and he offered a the same washer in the store for that day. So he cancelled the commission from HIS EMPLOYEE to re-ring the same item up in order for him to get the commission we also didn't get delivery THEN, when the bill came we got charged twice for 2 washers! All together this process has taken over a month longer than it should have and it still isn't even finalized because we're still waiting for the 2nd billing to come off and if my grandparents didn't have people like me and my mother to watch out for them, they could have easily been charged twice. Also, the store owner Sean told my grandmother “you must be all riled up because your husband is upset” which just made her more upset and they had every right to be. I don't recommend buying anything from this place and corporate will be receiving a call from us.

Love this store ,the staff are amazing. Plus love my fridge

Very good service. My stove wasn't working properly, we just stopped to look at stoves. Instead of trying to sell us something, the owner asked what problems we're having? He then explained some possible causes, this is where he did and said something I've never had happen. He explained how to check it to see if it was able to be fixed. My husband did check it, it was not. But this was so out of ordinary, we went back and got the new gas range from them. They went out of thier way to help, not common these days. Honesty in business is hard to come by and greatly appreciated.