Appliance Repair by Sears Appliance Repair in Moline, Illinois

Easily the worst repair experience I've ever had. The icemaker on my fridge had been working intermittently only. The repairman said I needed new sensors, which sounded reasonable. He installed them and left. Several hours later, still no ice. It was clear that he had neglected to hook something up. I called Sears and was told they couldn't process my request -- or apparently, even write it down -- that day because the "ticket" was still "open." I had to call back the following morning. I was told the earliest someone could come back to undo the damage done by their "repair" was ten days later. That day was today. I was given an arrival "time frame" of 8-5. !!!! I waited at home all day, cancelling several events. At 4:45 I called and received an automated response telling me that the arrival time was estimated at between 3:45 and 5:45. At 6:45 I called again, and was told by an automated voice that my appointment had now been scheduled for Jan. 3. I finally succeeded in speaking to a person, who could only tell me that I had been rescheduled for Jan. 3 when I will be out of town. Her only response to my situation was to repeat that all she could do was read the schedule to me; she couldn't reschedule. I have also tried their online "chat" service, and their e-mail contact center, and no one can help me. I have replaced a partially functioning appliance with a non-functioning one, thanks to Sears' intervention. And I've paid 300 for the privilege.

Called twice both employees are clueless!

Easily the worst repair experience I've ever had. The icemaker on my fridge had been working intermittently only. The repairman said I needed new sensors, which sounded reasonable. He installed them and left. Several hours later, still no ice. It was clear that he had neglected to hook something up. I called Sears and was told they couldn't process my request -- or apparently, even write it down -- that day because the "ticket" was still "open." I had to call back the following morning. I was told the earliest someone could come back to undo the damage done by their "repair" was ten days later. That day was today. I was given an arrival "time frame" of 8-5. !!!! I waited at home all day, cancelling several events. At 4:45 I called and received an automated response telling me that the arrival time was estimated at between 3:45 and 5:45. At 6:45 I called again, and was told by an automated voice that my appointment had now been scheduled for Jan. 3. I finally succeeded in speaking to a person, who could only tell me that I had been rescheduled for Jan. 3 when I will be out of town. Her only response to my situation was to repeat that all she could do was read the schedule to me; she couldn't reschedule. I have also tried their online "chat" service, and their e-mail contact center, and no one can help me. I have replaced a partially functioning appliance with a non-functioning one, thanks to Sears' intervention. And I've paid 300 for the privilege.

Called twice both employees are clueless!