Appliance Repair by Home Services at The Home Depot in Marion, Illinois

The super nice blonde girl with glasses not the nice lady whose name starts with k was absolutely great at her job. Please put this in her permanent record, give her a raise, and use her to train others. And while you are at it, make sure they give you a raise.

I am so frustrated. I ordered online and paid good money for solid hardwood flooring from thehomedepot. It is bruce brand... I had trouble from the moment of delivery. Had to use 45 minutes of time to pay my carpenter to unload it with the delivery service they chose simply because he wasn't willing to come if he had to unload himself and it would not fit on his skid. Once the floor guys came to do the install, 6 atleast out of 24 boxes came at different widths causing gaps, splits in a ton, and some chipped or damaged in that fashion. So I call, takes 35 minutes waiting, another 30 to list my complaints but mainly get it worked out. They offer me a 25 discount on the 7 boxes I order and pay the money upfront because the return would take longer. Cannot speed up shipping. But insure me that all wood will be inspected for all of these issues to avoid setting us behind. Meet another delivery guy who won't pull into my driveway that all other semis have used parks on a dangerous hill then asks me to use my Tahoe to load 8 ft wood in and drive up to the house. Still I'm okay and understanding, just happy to have the wood sooner than the latest date it could have come. So let workers know, let wood acclimate they load a truck and trailer, drive the the country to my house, unload and set up large tools, all squeezing me in after hours now. So away from their family's in the evening etc. All to find out 4.5 out of 7 new boxes have the exact same issues and my floor is still not able to be completed. Everyday I am paying interest on a construction loan, it's setting other workers behind and the floor guys will have to load up a trailer and tools and take special time away to come and complete the job. Using more time energy and gas to come do so! Call today and they offer the exact same process but up my discount to a whopping 25.5 20 saving and cannot guarantee we won't be doing this again in a week to two weeks. I'm truly disappointed with Bruce and The Home Depot. Customer service is everything in my opinion. I will pay more to do business with someone who goes the full mile to insure they want to keep your business. All experiences won't be this way, but this is a heads up if anyone actually read all of this and it's an honest account and "review".