Appliance Repair by Dick Van Dyke Appliance World in Decatur, Illinois

A+ for face to face customer service. We love the 10 year warranty. We have 4 appliances from Dick Van Dyke. They are quite popular, so sometimes scheduling a service call can be difficult, but very recently, one of the salesmen really went above and beyond before Christmas to try to get our microwave installed before we hosted Christmas dinner, and I sure appreciate it. We're repeat customers, so let that speak for itself.

In general it was a positive experience. However, I have bought two appliances that are natural gas and it seems that they never mention the installation kit until I'm ready to pay. At that time they act like they forgot. Just tell me up front it takes gas installation kit. Also I would like to know upfront and in the name of transparency that I do not have to take their 5 year warranty and thus save money. As I said our interaction was generally positive and we will go back to the store to purchase again. Sometimes they just need to be more open and less a Salesman trying to close a deal. Generally good guys.

Waited 5 says for repair technician for a GE Profile fridge that quit working. He came out, looked at the control board and nothing else. Did not test the board or any other fridge components. Stated there is not much to these appliances and most likely cause is a faulty 700 control board. Upon googling, this is the least likely cause so I am a little uncomfortable buying a 700 board that I cannot return if that doesn't fix the problem. And I had to pay 60 for the tech to do absolutely nothing.