Appliance Repair by Lowe’s Home Improvement in Carbondale, Illinois

LOTS of great ceramic tile and decent prices. Very nice cashier today. Had a lot of trouble finding someone wanting to assist me in finding things/lifting things which I think is rude considering I had an infant with me. There were many employees who were talking to one another or looked like they were trying to steer clear of customers in the store... Which to me says they're not willing to assist anyone..aka not doing their jobs. This has happened on multiple occasions. When I do finally get someone to help they are usually very friendly and helpful.

Depending upon what Lowe's you go to in our area, you almost never see any employees to help you. I call on my cell phone to ask for help usually after standing in the area I need help in and never see anyone to help me. I know that this is irritating to the store. But more so for me because I have to travel 20 or more miles 1 way to get there. Costly trips usually just in time and gas alone not counting the aggravation of no help.

I mistakenly ordered the wrong size refrigerator and when I pick it up I noticed that it was too small the service staff was so great they helped me do a return on the one I had already purchased and exchange it for the right size refrigerator they were cheerful helpful and I greatly appreciate all their help. It's because of people like this that I will continue to shop at Lowes. It is an amazing store with an outstanding selection and the people who work there make you feel like the customer really matters. Thank you so much for the great shopping experience.