Appliance Repair by Sears Appliance Repair in Idaho Falls, Idaho

Repairman was great. I just feel like the process when you call in could be better. It's a long time on the phone. Thank goodness I'm retired.

Terrible company. Stay away! They ordered the wrong part three times for our ice maker and installed the wrong part once, flooding our kitchen and shorting out another part. They then wanted us to pay for installation of the part they killed! We said no way so we still have no ice maker despite initially paying them nearly 500 and taking off work at least a half dozen times for visits by their inept technicians. Avoid this company! There is no way to speak with someone local; all calls go to a call center back East. Even when they flooded our kitchen, it took a week for them to return to fix it because our only recourse was to schedule another appointment through the call center. On the most recent visit, the guy measured no voltage in the fridge. We loaned him a battery for his tool and it turned out the fridge was working fine - except for the part they broke. They're the worst, can't believe they're in business. I've filed a complaint with the Better Business Bureau.

I love the technician here in Idaho Falls that works for Sears. He has come to my home to do two washer repairs on two separate machines. He is honest and does a great efficient job and cleans up after himself. Sears is a little frustrating to work with on the phone as their call center is staffed from over seas. If you can't understand them they are very kind to forward you to their Chicago call center.

Repairman was great. I just feel like the process when you call in could be better. It's a long time on the phone. Thank goodness I'm retired.

Terrible company. Stay away! They ordered the wrong part three times for our ice maker and installed the wrong part once, flooding our kitchen and shorting out another part. They then wanted us to pay for installation of the part they killed! We said no way so we still have no ice maker despite initially paying them nearly 500 and taking off work at least a half dozen times for visits by their inept technicians. Avoid this company! There is no way to speak with someone local; all calls go to a call center back East. Even when they flooded our kitchen, it took a week for them to return to fix it because our only recourse was to schedule another appointment through the call center. On the most recent visit, the guy measured no voltage in the fridge. We loaned him a battery for his tool and it turned out the fridge was working fine - except for the part they broke. They're the worst, can't believe they're in business. I've filed a complaint with the Better Business Bureau.

I love the technician here in Idaho Falls that works for Sears. He has come to my home to do two washer repairs on two separate machines. He is honest and does a great efficient job and cleans up after himself. Sears is a little frustrating to work with on the phone as their call center is staffed from over seas. If you can't understand them they are very kind to forward you to their Chicago call center.