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|Address:||1550 Kalani St, Honolulu, HI 96817, United States|
|Working Hours:||Sunday: Closed|
We ordered a pair of gaskets for our refrigerator and freezer. The refrigerator one was fine, but the freezer one came in a wrong color. We had already waited for three months for the freezer one to come in, and when it did, it was the wrong color. Not thinking, my husband went and installed it, and when I saw it after the fact, was not happy about it. He went down there to see what happened and why we got the wrong color. What we were told was that was the part number that came up when they tried to order it was the part that we got. On top of that, they actually had the correct part here in their warehouse all this time. We wanted to exchange it for the correct color, but were told that because we had already installed it, it comes off and on very easily, and had it on for just a day we would have to pay for it again if we wanted to exchange it. I am so angry, because I feel that it was their fault in the first place for not knowing that they actually had the correct part. This was their error, not ours, but were not willing to rectify the problem.
Convenient place to find all the parts you need to do your own appliance repair. Friendly staff and very knowledgeable. Also quick service so great for quick parts pick ups. Also they sell alot of cleaning products and tools too.
|Elize Joy Townsend|
They were my heroes when I needed something replaced that all other department stores didn't have. They go out of their way to double check, or order the part for you if they don't. AWESOME service! I'm a very grateful customer!