Appliance Repair by Fixx My Appliance Inc in Lithonia, Georgia

This is one of the WORST companies that you could use. Brian the technician was slightly rude but knowledgeable. He did not properly convey the information of the diagnostic that he gave me for my refrigerator to the office at all. Both women in the office -- Wanda and Kathy Service Mgr need a lesson on customer service. Kathy attempted to talk to me as if I was a child and when that didn't work ... hung up on me. I would defiantly recommend that you take your business else where and not be bothered with this company. They don't show up in the timely manner that is promised. Fail to relay messages to each other or give proper information and don't want to take responsibility for their short comings. I was VERY displeased with them and DO NOT RECOMMEND them to anyone. Save yourself a headache now!!!! They received one star because the option to give them none wasn't available.

The first technician did NOT pull out my dishwasher to check for additional holes chewed by a rat in my home that was built in 1910. He told me my warranty would not cover but I asked for the part to be replaced as I know vendors of warranty companies can do since I have been a member of American Home Shield for years. In the meantime we took precautions, called our exterminator immediately who came out immediately, checked our rat bait stations as we are in a test environment put on by the UGA campus, put great stuff under the house and sealed a hole behind the dishwasher with steel wool. When the part was installed, the technician did NOT run the unit. When I started to run the unit, water poured out on my wood floor that was new via a claim the first month we moved in because of hidden water damage from an old water line to the refrigerator. We ended up buying a dehumidifier as our floors started to cup from the leaks. We called back and explained water immediately came out and the next technician saw a hole in the tub and added sealant and told me to wait 24 hours. I was concerned because I didn't see how water could come out immediately when the tub had not even filled up? Again, when we tried to run the unit, watered immediately came out. The technician that added the sealant came back, started to run the unit and saw the immediate water. He pulled the unit out and found a hole in the back of the unit that was very difficult to see. He was supposed to order the part. After waiting over 2 weeks, I called back to be told by the very rude office manager, Cathy, that she had done me numerous favors by sending technicians to my home at no charge. This manager failed to recognize that the first technician NEVER pulled out my unit to find any additional holes to allow me the opportunity to decide if I should expend money into the old dishwasher or buy a new one?

The repairman came when he said. He was so polite and hard working. He came right in got started and had it fixed in 45min. I highly recommend them.