Appliance Repair by 138 Appliances in Jonesboro, Georgia

Terrible experience - took a washing machine up there to get seal replaced - said It would take 4 days max - they've had my washing machine 12 days. Don't answer the phone. Have gone up there multiple times. Said it was ready yesterday .. isn't ready .. said it will be delivered from 10-11 this morning ... still nothing ... went up there @ 11:30 and they were just then putting the seal in .. called 30 mins ago asking where it was and all she wanted to know was how we were going to pay .. this company has wasted so much of my time.. all they want is their money .. don't care about customers @ all...

Very helpful, very polite... will go over and beyond to satisfy the customer...

I do not recommend buying appliances from this store. A lady with blonde/orange hair is very unprofessional. I had recently purchased a washer & dryer set from their other store on Main Street. The employee there told me that I had a 90-day warranty. At the time of my purchase, the employee also stated that if there is an issue with the set, that I could get a refund. Today, I informed the store that there has been difficulties with the washer & it's not properly working. When explaining what the first initial employee had told me, the lady currently working had an attitude and rudely stated “we don't owe you money”. I asked to speak to the owner to clear up what I was initially told, but she refused that I speak to owner and would not allow me the opportunity to explain the misinformation I was given.