Appliance Repair by Sears Appliance Repair in Fort Oglethorpe, Georgia

The folks at Sears Appliance Repair are great. The repair guys have always been professional and answer any questions that I have. The only thing I wish they would do differently is have two appointment times 0800-1200 and 1PM-5PM instead of we'll be there between 0800 & 5PM but other than that, they are great.

I did not use Sears contractor to install my over the range microwave. Sears still charged my credit card. The contractor said the job was complete. Now I'm waiting for this issue to be escalated, so I can have my credit card refunded. I expected more, better service from Sears.

This company is our sourced to individual contractors. Try finding someone to speak to when you have a problem. The technician was at my house less than 20 minutes. The 89 diagnostic fee covered him walking in a deciding there was a pencil stuck in the blower. Without letting anyone know about additional charges, he plucked said pencil out. This then cost us 141 on top of the 89 diagnostic fee. 230 for 20 minutes worth of work. No receipt. Upon asking for a receipt, it was not itemized. Help desk is difficult, language barrier a problem. Asking for a supervisor resulted in being told the one i was speaking to was the top of the ladder. I asked for a corporate number. They don't have one? only an address in Illinois. Sears holdings. All numbers to that building found on Google take you right back to the call center run around. But this time i got an email address. The online chat was the most helpful. After all the phone calls the decision was made. Yes, i was charged 141 for 20 minutes worth of labor. It's a code out of a book, nothing they can do. Sorry way to do business by sorry people. I will be posting transcripts of all the online chat on Facebook.