Appliance Repair by Applianceville in Titusville, Florida

My family has been using Applianceville since the late 70's. We've always had excellent service from them. Great local business.

Beware - it appears to me that they don't know how to diagnose a problem. Had an LG refrigerator which initially made a loud noise near one of the fans. They defrosted it since they informed us it wasn't defrosting properly. The problem stopped for a couple weeks, then started again. This time we needed a new board / sensor / defroster assembly. After the parts arrived & were installed, everything was working for about a week before the refrigerator / freezer stopped cooling altogether. We requested another tech besides Paul this time, they sent Isaiah who measured temps in the refrigerator in the high 50s. He said we had an inconsistent frost pattern in our “sealed system” which indicates a bad compressor. Cost of replacement would be about 1500. He stated that LG isn't a good brand of refrigerator even though they're an authorized service center and if we bought a new refrigerator from them, they'd “make things right”. The selection was limited & they don't sell LG - hoping I'd settle for one of their in-house brands. At this point we have a trust issue with them simply because they wanted us to buy something from them to “make things right”. That phrase tells me that there was a misdiagnosis to begin with.

We initially called because we had a fan in our LG refrigerator making a loud noise. The tech came out on 1/9 and found a large ice buildup due to incomplete defrosting. He defrosted it, put everything back together and charged us 180. The noise started again & we called on 1/28 & they came out on 1/29 - same person - and found more ice buildup. We were now told that a board / sensor / defrost control were needed. We paid up-front for the parts/service for the next visit - 310.19. They installed the parts on 2/6 and the tech said he “hoped that this fixes the problem” & admitted he was - in his own words - “grasping at straws”. On 2/13, we found a puddle of water in front of the refrigerator and found that it was not cooling & that the contents of the freezer were partially defrosted. The refrigerator was just below room temp. This time we requested someone besides Paul come out - Isaiah came out, measured temp in the refrigerator in the high 50 degree range. He said there was only 5 frost pattern on the coils, we had what appeared to be a sealed system, and that it's a compressor issue. This time we were looking at about 1500 to repair. The tech began to bad mouth LG they're listed as an authorized LG service center and said if we purchased from Applianceville, they'd “make things right” with all this. As it is, we paid 490 out of pocket & they wanted us to purchase from them after what appears to be a misdiagnosed problem from the start. At this point we decided we couldn't trust them & decided to purchase elsewhere. We have a poor opinion of this place as a result of this misdiagnosis - which, if made initially, we would've only paid the service fee, and we'd have had time to look for another refrigerator. We shouldn't have had to purchase something from them in order for them to “make things right”. To “make things right” tells me that they screwed up to begin with.