Appliance Repair by Sears Appliance Repair in Tampa, Florida

I will never use Sears repair again. Awful!!!!!! Charged too much repaired incorrectly,could have burned my house down. didnt come back for a week to refix.

Technician very knowledgeable and respectful. Offered payment options, including warranty purchase to consider...no pressure. Offered tips on maintaining washer to promote longer life. Highly recommended.

Never deal again with sears dishwasher can break 10 times and they will never compensate you for a new one !! Cancel your home warranty because it's worth nothing. You are waisting your money. Customer service is worse they are answering you from the Philippines. Every day two hours on the phone and still did not resolve my problem!!!

The servicemen were very nice and my oven is finally fixed, but the time to get my oven fixed was intolerably long. The first visit was done on 10/25/19, and the replacement circuit board was ordered at that time. After about a month of not receiving the part due to it being "back ordered", I requested that the monies I paid be refunded. Sure enough, the part was received within the next week. However, it turned out to be the wrong part, and did not fix the problem. So another different circuit board was ordered, but the part delivered at week later, was not a circuit board at all: It was a trim set for the oven. So we ordered the second circuit board again, and after about another 21 days of non-receipt, I was notified it was on "back order" and might not be available until Jan 9, 2020. When I called to complain again, and had to request an expedited delivery of the circuit board. It was finally received within a week of that call and finally installed on December 16th. I was told that it was delivered by a "local" vendor rather than the Sears warehouse, but they only looked for outside vendors when customers complained of problems with excessive delays. I think that more that 2 1/2 months waiting for my oven to be repaired during holiday season was intolerable. This is no way to run an appliance repair service and maintain customer loyalty.

Our refrigerator stopped cooling and after some research we figured out it was probably the start relay. I tried to find it online, and they were very cheap, around 35. But I couldn't get it faster than a week and I couldn't go without a refrigerator for that long with kids. So we called Sears since that's where it was from. They told me it would be 89 for a repair man to come out and that if we decided to go ahead with his suggested repair, the fee would go towards the cost. So the guy came and was very friendly. He looked at it for a couple minutes and determined that it might be the start relay as I had. He went to the truck and got a new one, then installed it on the unit. He confirmed that was it and it was cooling now. After that was done took a total of 7 minutes he asked me if I wanted to go ahead with the repair and that it would be 367. He said he felt bad about charging me that amount for how cheap the part was and that my handy husband could do it himself. But didn't offer a different solution or discount on the 250 labor line item on the bill. And the repair was already done. Had I said no, would he have taken the part off of my refrigerator and not charged me for any labor though there wasn't much labor involved? Feeling pressured because it was already done, I paid the amount. My husband was not happy when he got home. He called to see what Sears could do given how cheap the part was and how easy and fast the repair was, and they basically told him,”Oh well.” I definitely got taken advantage of and will never use Sears again. I suggest you don't either unless you want to be ripped off.

I was fortunate that Sears own service A & E were unavailable and an overflow technician was used. A & E schedules appointments for 8:00 am until 5 without a window. By contrast the overflow technician provided choices of 8-12, 10-2 and 3-7:00 allowing a person to choose how best to manage their day without being forced to not work on a day service was scheduled. The service man was very knowledgeable. In fact he requested three parts and the Sears parts department limited him to a single part. That part did not allow the repair to take place and required another service visit...

Still not fixed. Repairman to be back on 1/13. We will see what happens next...