Appliance Repair by Williams-Sonoma in Sarasota, Florida

I ordered a 7 piece knife and block set for 180, all online. I got home today to find a box lid on the ground about 3 feet from an open box at my front door. Inside was a crushed box of knives, half had been shredded of the plastic bags they were supposed to be wrapped individually in. The block itself was nicked and dinked all over. The distribution center felt this was acceptable for shipping! I called customer service who couldn't have cared Less. While I was offered a refund, the CSR asked that I find a suitable box to return my damaged items in. WHY SHOULD I RETURN IT IN ANYTHING MORE SUITABLE THAN WHAT THEY SENT IT TO ME IN!? This package Will be returned in the exact same horribly boxed condition that I received it in. I will not be a returning customer to William Sonoma.

This is one of my favorite stores to browse. They always have the best kitchen gadgets. If you are looking for high end, high quality products for yourself or a gift, this is the place to go. There staff is always super helpful and eager to show you anything in the store. There price here is a bit steep, but I've never been disappointed with their products. Every now and then, you can catch stuff on a decent sale.

Customer service is lacking, staff the one that I encountered act like they are doing you a favor to help. One person on the sales floor, as she was defiantly distracted by the task she was given, Kept going to the back of the store to talk with someone else, but they never came out to help her?? Not sure if this is the normal practice, wont be winning any new customers with this type of service based on average ticket price...