Appliance Repair by Britts Factory Authorized Repair in Sarasota, Florida

WORST customer service ever. Filed a claim with my warranty company and was assigned to this location for repair. I emailed the office on Sunday from the website and called the office at 8am and 12pm and left messages--and they didn't bother to return my call until 4:30pm. The warranty company gave me an appointment for Tuesday between 8-12 and received a call at 4:30pm the night before before stating they can't come till Thursday. When I explained I worked on Thursday which is why I set up for Tuesday the guy was VERY RUDE and said oh well find someone else and hung up on me. NEVER USE THEM... He was short, rude and didn't even bother to listen--just oh well "call someone else lady--its not my problem" and he hung up. As you can see they responded to my review with LIES and obviously still they don't understand the point is CUSTOMER SERVICE and how you treat people. I understand scheduling constraints but the attitude, unprofessionalism, and lack of follow up is the problem with this company. If they don't care about your time--I can only imagine the service they provide would be just as horrible--and must be according to the other reviews I have read. Please call me if you have more questions regarding my review I would love to discuss your quality of staff. And the companies pattern of attacking people for writing reviews is clear... NOTE--DO RIGHT BY PEOPLE AND YOU WOULDN'T HAVE THESE ISSUES--SHOW SOME COMPASSION...

My Samsung refrigerator ice maker quit working. I contacted and paid Britt's Repair to look at it. Based upon the price quoted to repair it, I was instructed to double check if I had paid for an extended warranty. Once I confirmed I did indeed have an extended warranty after locating the receipts for this appliance I contacted the warranty company and completed all items necessary so that Brits could get the parts needed to repair the ice maker. Britt's then ordered the parts on 8/13/18....the parts took several weeks to come in and finally they were able to come back out and replace the Ice Maker and Motor Module.....this occurred on 9/20/18. My ice maker quit working again 1/10/19. I contacted Britt's Repair on 1/18/19 and they do NOT warranty the parts they installed AND since my warranty with the company I was using has now expired, the will come out for a 75 service fee and re-diagnose the problem. The problem is EXACTLY what the problem was to begin with....so basically they want me to have the same repairs done for an approximate charge of 440 + an estimated labor charge of 125. NOT even 4 solid months since the repair and the parts they installed are not working. It is terrible that a company would not warranty a product they installed and furthermore lack any care for their customer.

I recently used Britts for an appliance repair. Loni was informative explained warranty info, and kept in contact. Kirk was knowledgeable, personable and prompt. Wonderful experience. Highly recommend.