Appliance Repair by Lakes Electronics in Pompano Beach, Florida

I only have one thing to say Dealing with Samsung over the weekend our only 10 month old Smart Fridge stop coolling on is a nightmare due to the fact there is no appliances customer to schedule a service appointment over the weekend is not possible you are stranded and wait until Monday to get a servoce appointment . On the other hand dealing with Lake Electronics the Samsung Service Provider here in Orlando Florida . Was different story. Victor R. The service tech was very professional, and provided a "oustanding " service .He went out of his way and noticed that we were out of a refrigerator since Friday night we made the service call to Samsung Early Monday and Samsung send him to us on a Thursday almost a week later with out any parts . Unfortunately Samsung didn't provided him with the parts to have in stock and due a same day repair. But Victor expedited the parts and he make a exemption as a favor to fix our fridge on a Saturday. This shows that the culture of this company shows and they care. Samsung need to step it up on there customer service. In my book Lakes Electronics gets a 5 Review. VICTOR gets a 5 Review. But Samsung Appliances gets a 1. Samsung needs to thankful that Lake Electronics clean up there miss.

Do not contact this company for your appliance needs, terrible service... called a day before my scheduled appointment with some bs story that technician was sick and could not make it, and did not know when he'll be back to call another company.. incredible .