Appliance Repair by Sears Appliance Repair in Orlando, Florida

This has been absolutely worst experience ever. We have had the washer for 13 months, haven't been able to use it for 5 months. After numerous service men came to repair, and did absolutely nothing, we did finally get Dennis that fixed the issue that previous servicemen said nothing was wrong. However I am still not satisfied, my 13 month old washer is so rusted it will not last my 5 year warranty. Sears will do nothing to change this out. We spent the money on the washer, then the additional 5 year warranty and of course the added expense of going to the laundromat twice a week for 5 months. This is not including any gas or labor that I had to spend. Where Sears used to be the best in the business - now all they want is your money. This explains why Sears is going out of business.

I had called Sears to come fix my dryer. Was given a time frame for the tech to come. The tech was to call when on the way. The time slot expired and of course no tech or call. I called the main number and they had the tech call me to give me an update instead of knowing how and what. Tech was great, their scheduling and communication was not.