Doctor Phillips Appliance Rpr Ratings
About Doctor Phillips Appliance Rpr
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Doctor Phillips Appliance Rpr Working Hours & Phone & Addresses
 | Address: | 8000 W Sand Lake Rd, Orlando, FL 32819, United States |
| Phone: | 14078421262 | |
| Website: | doctor-phillips-appliance-rpr.business.site/ | |
| Working Hours: | Sunday: Open 24 hours Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours |
| Latest Testimonials | |
| Virgil Butler | Service was fast easy and secure. This company gave me peace of mind! I recommend to everyone who wants reliable service. |
| Kellie Hall | When I made my appointment, I provided the service technician with the make and model of my Electrolux induction oven. We scheduled service for 8-11 the following day. At 10 am, I received a call that the scheduled technician wouldn't be available and asked if I wanted to reschedule with another technician from 3-4 that day. I agreed and the technician arrived at 4:15. He proceeded to take apart the induction range, spent some time flipping through the manual, and then told us that it was too complex and that he didn't want to risk looking further into the issue. After receiving no response to my message, I called DP Appliance again and the customer service representative read back the technicians notes that the issue was too complex and that we needed to call Electrolux. The customer service representative then explained that this type of stove was "too complex" for them to work on. I asked why DP Appliance accepted the job to begin with and he said that the service representative who scheduled the call didn't give the technician the model number and that they "don't normally" work on these types of stoves. Please be aware that this company subcontracts to technicians and will accept a job without confirming that they have a technician who is qualified to work on your specific make/model. Unfortunately, we now have further mechanical issues with the oven it was just the range before. I made my appointment based on the online reviews and wanted to share this information to assist in a future decision. This is actually the first negative review of a company that I have ever written. Dr. Phillips Appliance provided only a partial refund for the service call and requested that I not post a negative review, as the service technician "did provide a diagnosis." I respectfully disagree and my compliant is that they should have never accepted the job to begin with as they were aware of the type of range that it was. They should have provided the technician with the information and the technician should have been up front that he didn't work on Electrolux induction stoves instead of trying to work on something that he was not qualified to do. |