Appliance Repair by DLS APPLIANCE EXPERTS in Kissimmee, Florida

If I could give a zero star rating I definitely would. I was referred to DlS by my home warranty company for my GE washer that was three weeks ago, when I first came into contact with DlS. I explained in detail what the washing machine was doing. The technician advised nothing was wrong but that it could be the suspension causing the problem. So I agreed to have the part replaced. I was given no time frame on how long this would take by the technician. So I gave it a few days. I eventually started calling to find out what was happening and when the part would be replaced. I was hung up on several different times. Voice messages were not returned at all. Finally when I was contacted and given an appointment me for the part to be replaced, the time the technician changed several times the day of the appointment. The technician did not en up showing up until after 5pm on Oct. 31. When he was expected to arrive between 9-11, and then 11-3. Like I said it changes multiple times. After he finally showed up and replaced the part I was assured everything was in working order. However the very next day I put a load of clothes to wash, a very small load and the washer went through the cycles, so I assumed to was fixed until I opened the machine to take out the clothes and found that they were soaked wet, water pouring out of them. So I called once agin to have someone come out. It was yet another week before anyone could get out and just like the last time the technician was expected to arrive between 11-3 on November 7, 2019. I even called to confirm. The technician did not show up until 5 pm. He came into my home, I explained in detail what the washer was doing. In the 10 mins he was in my home, all he did was turn the washer on the spin cycle and said it is spinning. Turned it off and said there is nothing wrong with your machine. Then proceeded to leave. As I was trying to ask questions about what the next step would be he said I'll have to get back to you. I said ok when will this be, “sometime next week” and he left. I went into the laundry room and put another small load to wash to just see if it was going to work. And to no surprise it did the exact same thing. Only this time I took a total 4 videos of it documenting everything that was happening. Showing the the washer was indeed not fixed and not working. This morning November 8, 2019. My husband and I drove to the companies location so that we could show the videos. However when we arrived at the location they were no longer there. I called multiple times with no answer. After about a half hr of calling over and over, I finally got through to someone at the business to be told yea your washer was fixed. After explaining that I had videos of what it was doing. I was told I could text them, which I did. I received no response. That is until I call my home warranty company and told them exactly what was happening. They advised they would cancel the order and put notes in the system. This is when I finally got a text reply back asking if I had the order canceled. When I wrote back why I had it canceled they were very angry and tried to turned it around on me saying I was told the door latch needed to be replaced. I was never told anything of that nature. And I have multiple witnesses that were with me when I spoke to the technician. This company is a complete joke. So be warned if you use them you will be paying for nothing to be fixed!

My oven broiler stopped working. I have American Home Shield Warranty, so I put in claim for repairs. The Warranty company sent Sears out the following day after my request. Sears came out last week, spent 2 hours trying to figure out the issue. It ended up being the control panel was bad, so they said. The problem with that is they don't make the control panel for my oven any longer...which meant I would have to ship the control panel off for it to be refurbished or I would have to buy a brand new in the wall oven, which are not cheap the warranty would have helped if I had to purchase a new over, however there is a limit of what they give you to spend. The warranty company sent out DLS Appliance Experts today. They were actually an hour early, which was awesome! The guy looked at my oven, pulled it out of the wall... he reset a relay switch, and BAM my broiler is working again! I am more than thrilled with this company. Sears should have figured that out last week with the 2 hours that they were here. Nelson from DLS was done with everything within 30 minutes. I am so happy! Thank you Nelson & DLS for a great job! I highly recommend this company for your repairs.