Appliance Repair by Sears Appliance Repair in Fort Myers, Florida

Never use this company! Long story short.....Fridge water dispenser bit the dust. 1st tech came out. Had to order part. Twice the techs never showed up to install ordered part but claimed to be at our house working on the repair. Just got the party line about getting another tech out. Customer Service did absolutely nothing to resolve our problem with getting the techs to actually show up and fix the fridge. Last time a tech finally did show up, he didn't connect everything back completely so still no water. Tech seen out in his work truck surfing Facebook instead of talking with his supervisor about our water leak that he caused. Got home from work and fixed the fridge ourselves. Don't waste your time, money or breath on this company. Truly a shame since this company has done work for us in the past and there was never an issue.

Scheduled for morning service but rep didn't come until 4 PM. No communication from the company. No cooperation when we called them. Charged 243 to change out a door switch, that took less than an hour. The technician was great. Cordial and efficient. Will not be calling them again.

4 onsite appts, 2 reschedules to diagnose & order a part for the refrigerator waterline leak and 5 weeks later no resolution. Final appt was to install the part, technician arrived said the refrigerator "leg" was too broken now and couldn't be moved out to work on. Although the week before, the technician was able to get it out and order the part. Final tech took the part we paid for and left and simply offered a refund. My question now is how does the refrigerator get moved in the event of complete replacement with a new fridge. Sears used to be our GO TO.. can't quite GO TO them anymore.

Our service person for our dishwasher was terrific. He explained to us how to help keep our dishwasher clean. He was very courteous and full of knowledge.