Appliance Repair by Cone Appliance Repair, Llc in Bradenton, Florida

This is my first experience with Cone appliance repair for a Samsung refrigerator. I was extremely impressed with the professionalism of the repair technician, Luis. He called twice as the repair time approached, to let us know a more exact time for his arrival. He repaired our unit to our complete satisfaction. Bravo Luis!!

Absolutely terrible customer service!!! Cancelled my appointment twice, no-showed me the third time. I called and left multiple messages and no one ever returned my phone call regarding any of my appointments. Actually got a person on the phone today and all he had to say was “Lowe's doesn't make our appointments and I don't know why no one called you back”. No apology, nothing. Referred to me as “hysterical” to a co-worker. I spent 10 years working in customer service and currently have contract employees myself - I would NEVER treat anyone the way Cone Appliance Repair has treated me. They are beyond rude and incompetent at customer service. Can't say how their technical knowledge is because they never managed to get anyone to show up at my house!

Absolutely terrible service. They were sarcastic and arrogant when dealing with them for setting up the appointment. The technician was nice when he came out but needed additional information from me in order to diagnose the problem. I sent a video of the problem immediately and now I can't get them to return a call back all week. This was for a Samsung problem. DO NOT LET SAMSUNG SET UO THIS COMPANY TO FIX YOUR WARRANTY ISSUE. REQUEST SOMEONE ELSE AND THEY WILL COMPLY.