Appliance Repair by Boca Raton Appliance Repair in Boca Raton, Florida

Called them once a year ago and had an ok experience. This time around not so much. Terrible customer service. Called them at 9am and they put me on the schedule for that same day. Asked the person on the phone for a timeframe and they said to call back around 10:30a once they had the schedule updated for the day. 10:30a I called and was told between 1-3p. Had my father in law wait around for them. 4p came around and still nothing. Called them back and was told the tech would call me 30 min before he arrived and to make sure I answered to call. My father in law left around 5pm because he could no longer wait. I called them back and complained so the phone operator called the tech and said he would show up after 5pm and that I needed to answer his call. I hopped in the shower around 6pm and the tech calls. I literally called him back not even 3 minutes later and he ignored the calls. Gave up at that point but I was expecting a call the next day at the bare minimum with an apology or something. Maybe an attempt to reschedule but nothing. It was if I never called in the first place. Waste of time, patience and completely unprofessional. If you're considering calling, don't waste your time.

The woman who answered my call was so pleasant and was able to send me a tech same afternoon I called. They explained the diagnosis and answered all my questions. They did a thorough test luckily they had the parts needed in stock, so they were able to fix it in less thank an hour. I will call again!

Complete rip off! Do not use them! Call a real company like PRIDE! Tried to find location...it doesn't exist. They owe my relative a refund but no one answers the phone. Tried to find their office...joke! It doesn't exist. BB & anywhere i can get word out...they hustled my 84 yr old relative! Shame on them! Pure disgust!