Appliance Repair by Sobieski Inc. in Newark, Delaware

I had a great experience with Steve E today. I just had routine heater cleaning done but he was courteous and explained everything. He took the time to answer all of the questions. Gave some recommendations but was not pushy. Thanks for a great experience.

We Love having Sobieski Services keep our home comfortable no matter the weather. Steve E was the most recent Service Pro. It was the first time he had been to our home. He was very prompt called ahead of time telling me he would be arriving on time. He always put on his booties to protect our home - even though I said not necessary since I have a dog. Steve was keeping me posted as to what he was doing and went above & beyond when I needed 2 new filters . He had 1 left on his truck & went to go get me another one since he was out. Very professional, let me know what he did ,was very clean when he left. Not surprised though Sobieski is a very professional company! 5 Stars!!

Sobieski install the heat furnace. Furnace intake and exhaust pipes were not installed correctly that cause primary and secondary heat exchange to fail. Both parts were under warranty from Comfortmaker. Sobieski came to do the service; it took them 9 days to get the primary and secondary heat exchange. The weather outside was between 17 to 25 in lower end for 9 days. I almost call them couple of time every day to check on the status, no proper status was provided even after reaching the General Manager George or Shann or Heather or few other people. George was bragging that he has done the job for 20 years and can't think out of the box to get the parts early. Totally stuck with same way of doing the job and not comfortable to change or improve service. They charged me 1578 to do the job on top of 89 for 1st time visit. Find a better HVAC company to do the job.