Appliance Repair by Sears Hometown Store in Middletown, Delaware

The personnel are personable and easy to talk with, answer questions, and offer suggestions. The store had a decent variety of offerings. And the delivery folks were professional, courteous, and considerate. However, I wouldn't trust any delivery times they quote at time of sale for anything they don't have on site. And they have a tendency to offer substitutes for product they cannot deliver on time. My first appliance purchase was for a model that they would have to order, but turns out they were unable to acquire the item within any reasonable time so offered me the floor model, offered no discount for the floor model. Later, I ordered some additional appliances, and again they were not able to acquire one of the models I ordered within the quoited time frame and so offered a model they had in stock that 'is just like the one' I ordered it was not, it was okay, but not what I ordered. Also,. upon delivery, one of the appliances looked as though it must have been 'sitting in the back' for a while as a poor attempt and wiping it down revealed what was most likely a layer of dust that had been smeared around with a damp cloth, and I later observed a gash in the side on the unit, the gash is hidden within my cabinetry, but why would a reputable establishment even send something in that condition to a customer ?? I am not happy with the majority of my purchases. I will not go back to this establishment.

STOPPED IN TO PICK UP SOME TOOLS I HAD ORDERED ONLINE FOR PICKUP IN-STORETHIS SEARS HOMETOWN IS AMAZING IT'S A HIDDEN GEM I CAN'T BELIEVE I DIDN'T KNOW ABOUT IT SOONER THEY HAVE EVERYTHING IN SUCH A SMALL STORE KEEP UP THE GREAT WORK!!!!!

Great prices but Alexa the lady who helped us with our purchase in our opinion was extremely flirty. Made my husband cringe ! Not very professional. We won't go there to purchase anything again. If this clown ever tries to contact us in any manner we will consider it harassment.