Appliance Repair by A & A Air Services Inc. in Frankford, Delaware

Serviced many facets of the HVAC that no one had ever done. Brian was great! You have my business!

Their service is very good and reliable. But their billing system is a mess. During the regular maintenance call twice a year on contract before the last, I told the technician one of the thermostats in the living room needed replacing but he said he did not have it in the truck and would tell the office when he got back. Two months later, nothing. I had to call them again and they sent someone right away and replaced it. But they treated it as a service call with a service call charge. Also, I was never quoted the replacement cost by the person. A few months later, the bill came at a very high price. Fast forward, during the last maintenance call a couple months ago, the technician was very nice and helpful. I told him that the thermostat in the kitchen needed to replaced. He called the office to confirm the price, which was a lower price than the one in the living room before. I accepted. When I called today to pay for the invoice, I was told the price was wrong and I should have been billed for the higher price.

Amazing experience from the first phone call. We shopped around and chose A & A to replace our HVAC unit for so many reasons. Friendly and experienced office staff and wonderful technicians. We love that they have 24/7 service should we ever need it. Thank you!