Appliance Repair by Art’s TV & Appliance in North Haven, Connecticut

Even in this day and age of business indifference to customer service, Art's has set a new level for rudeness and incompetency, displaying absolutely zero interest in helping us select major appliances for our home. Within 3 minutes, the woman assigned to assist us gave off a vibe that had me looking sideways to my wife with a look of concern. Brusk would be a polite adjective for her attitude. But when she tried to upsell us on a double oven because the less expensive choice was “ugly,” I knew we may be in trouble. I commented to her directly that such a method was not productive. I decided to step away and allow my wife to be the primary customer. All I heard were admonishes that pricing couldn't be guaranteed past very short windows, that we had unusual needs, and the attitude deteriorated when asked questions she couldn't be bothered with. And the owner was sitting there all the time, so this must be how they communicate to their customers. We were basically thrown out of the store saying “we should go someplace else.” Well, we did. About 3 miles away is a PC Richards, and, what a surprise, we were greeted eagerly and treated with courtesy and respect. They tackled all our questions, worked diligently to meet some quirky installation concerns, presented model differences, made intelligent suggestions, all the things Art's apparently don't know how to do, and don't care to give their customers. We bought a double oven, a cook top, and a washer and dryer for less money and no installation fees. By all reckoning, we saved over 1,000 and had a pleasant customer experience. So, thank you Art's for your pathetic attitude, uncaring, toady demeanor, and shockingly poor respect for a customer who didn't come in to kick the tires, but was ready to spend thousands of dollars, you did us a favor.

After several visits to other big box retailers, our search ended at Art's to purchase our replacement stove top. The representative we worked with provided us with a warm welcome and was able to find us our item in stock at their warehouse, and arrange for a fast delivery and installation. The install personnel came when they were supposed to and our house is now back to normal. I will be back for any future appliace needs.

Bought a fridge, Wolf cooktop, and gas grill from these guys, and was treated very badly. They sent a floor model fridge, covered in dust, and lied about it after the first one fell off the truck and was damaged. Took forever to schedule installation of cooktop. Marble cutter scratched my counter and I saw the delivery guy tell him not to say anything. Lots of runaround and never getting a straight answer. Shop elsewhere.