Appliance Repair by Upton Bass String Instrument Co. in Mystic, Connecticut

I ordered an Upton Standard Hybrid last spring and it arrived in December. The guys in the Shop at Upton were super helpful in helping me understand what I was getting and making choices. They knew I was only buying the Standard and this did not change how they treated me. Eric in particular gave me his time on two separate occasions and I did not feel rushed at all. Felicia, the young lady who answered the phone provides first rate customer service. She explained things too me and went into the shop to fetch me pictures during the build process. The bass itself is as gorgeous to look at as it is to play. Its unlike any other bass I've played, its good on volume and has a more defined midrange character than any I've heard. This is also my first bass with a pickup so I have no other experience, but I'm pleased with what I'm getting from the Rev. Solo pickup. I would encourage anyone looking for a bass to consider Upton. Be warned, they are busy and the turnaround time is long. I had some problems with the shipping company and Upton held my hand the whole way. That said, if you can drive up there to get it yourself it would be worth it. Upton is a great company and I could see doing business with them again.

I ordered their basic model as a hybrid a few years ago. When it arrived it was all set up and played wonderfully. All I did was lower the bridge a tiny bit!! So easy and nice to play. The dark brown polish is very nice too. I was very glad to find a product grown and made in the United States.