Appliance Repair by Sears Appliance Repair in Westminster, Colorado

If i could i would give them 0 stars. I had a leak in my washing machine and he put the blame on me using too much detergent. I used a tablespoon of detergent on a med-lg load and it still leaked, and not from the place that he said it was “soap leaking” from. He was very impatient, only wanted to leave, very unapproachable and honestly had no idea what he was doing. The worst part of this is that i had an appointment with another company first, and cancelled with them because i thought “sears is a bigger name”. Shame on me. I rescheduled with the company I initially had an appointment with and i got lucky that they had a slot opening originally mine for the same day. P.S. the leak in my washer continued 17 mins after the “technician” left. For your reference, his name is Johnny, probably in his mid 70's. If you insist on going this route, save yourself the agony and don't go with Johnny. Also, their customer service is by far the worst. Said they can't refund me the trip charge of 99. Such a waste!

My 76 year old mother bought dented dishwasher thought she paid in full 1200, but was ask to fill out paper work that would save more money, it was a lease that automatically charged her credit card for more than a year, she paid just over 2000 before we discovered what was done. Called Sears and talked to someone who saw what happened but when we came to talk to manager he claimed he need 3 weeks to find our file when someone else found it instantly on phone. He assured us he would call in 2 or 3 weeks, 4 months later no call . If we had not wondered about random autocharge on card that dented dishwasher would have cost 3400, if this wasn't meant to trap unsuspecting consumers, this would have been fixed, shame on Sears!!!! This review is apparently our only recourse.