Appliance Repair by Mountain High Appliance in Glenwood Springs, Colorado

Spent nearly 2,000.00 on a Whirlpool refrigerator/freezer in 2012. It came with a one year guarantee. Fifteen months in it began having a freezer drain tube blockage malfunction which resulted in ice build-up on the freezer floor and water leaking from the freezer puddling up on and damaging hard wood kitchen floor. Complained to Mountain High but they were uninterested since the one year warrantee had expired. They said they had never heard of anyone experiencing this problem. Mountain High said my only option was an expensive service call with open ended maximum charges of time and parts or to call Whirlpool corporate directly which I then did. Whirlpool in lockstep also said they had never heard of such a problem. Well, I guess they've heard of it now since they just lost a class action lawsuit for the multitude of refrigerator/freezer units that have this defect. Bottom line is, if I had opted for the prohibitively expensive repairs which could have easily topped 500 and kept a record of all contacts and repair costs etc, I might be eligible for a 150 reimbursement. Even now Whirlpool disavows all responsibility in the class action settlement notice received. So neither the manufacturer or the dealer actually stand behind the products they make or sell and I am the consumer stuck with a two thousand dollar lemon. For more than five years now we have had to conduct a monthly ice build up removal to keep this appliance viable. Why, given all this, would I ever be a customer again?

We purchased a washer and dryer set from MHA. The process was smooth and efficient, from the initial quote, to the final delivery. Everything they promised was handled when they said it would. The delivery and installation crew were exceptional. They arrived on time, very polite and professional. Their attention to detail was superb. When we're in the market for our next appliance, we will definitely go here. Thank you MHA for providing exceptional service in a time when it's hard to find. Thank you!

I tried calling these folks to do some work for me. They never returned my call. I spent 11k somewhere else.