Appliance Repair by Herrera’s Appliance Sales and Service, LLC in Englewood, Colorado

I bought a Combo washer dryer, a set of higher-end front loaders, and a European style fridge. Not only did they have these unique appliances for sale used, but they were at a really great price. They were clearly reconditioned well, and their delivery/service after the sales was excellent as well! I own some rental properties and always try to buy slightly used high-appliances. This was the best experience I've had! Thanks!

I called Herrera's to fix my washing machine and when the technician came out, he told me he “Googled” the error code I gave them to get an idea of what was wrong. He was unable to figure out what was causing the error code and after being there for an hour “without running any diagnostics”, he told me that the actuator was bad. He didn't seem confident in his answer, so I called him out on it. He told me again that the actuator is bad and by replacing it, this will fix the problem. On the receipt he wrote “Actuator out”. I ended up buying the replacement actuator from another company and after I installed it, the problem was still there. I called Herrera's back to explain that I hired them in “Good Faith” to provide a service, but they failed to do so. The owner was nothing but argumentative and she refused to provide a refund. Their company failed to provide the service I hired them for and I was given an incorrect diagnostics. After researching the error code on my own I determined the problem was a faulty Water Inlet Valve and not the “actuator” in which the technician said was the problem. I will never use Herrera's again!!