Appliance Repair by Sears Appliance Repair in Denver, Colorado

The repair man was very courteous and showed up on time. He was friendly and explained everything as he did the tune-up. I was very pleased with his work and knowledge of my machine.

Due to arrive between 10:00 and 2:00, the technician, who did not give his name, called about 8:15 Friday morning and told me to try reseting the breaker on my gas stove, which I did. And then to preheat the oven to 500. I let it heat for about an hour and a half, but it only got to about 475. He did not call back before arriving about 1:00 or 1:15. He did not seem to accept that my oven was not preheating to the temperature it was set at, only that the new Taylor oven thermometer I had was 25 off. His temperature gauge showed the oven's temperature to be oscillating around the 350 he set it at. He did not seem to be interested in the idea that the temperature regulator ,was faulty but gave other reasons for a problem, like not waiting an hour [!] for the oven to preheat. I am very disappointed in this technician's service.

Service person called ahead to let me know time of arrival. He was about his business and efficient in use of time. The only issue I have is with scheduling. This was the third window. I was notified by email that the previous two windows would not work; this after I had planned my two days around the service.

The repair man was very courteous and showed up on time. He was friendly and explained everything as he did the tune-up. I was very pleased with his work and knowledge of my machine.

Due to arrive between 10:00 and 2:00, the technician, who did not give his name, called about 8:15 Friday morning and told me to try reseting the breaker on my gas stove, which I did. And then to preheat the oven to 500. I let it heat for about an hour and a half, but it only got to about 475. He did not call back before arriving about 1:00 or 1:15. He did not seem to accept that my oven was not preheating to the temperature it was set at, only that the new Taylor oven thermometer I had was 25 off. His temperature gauge showed the oven's temperature to be oscillating around the 350 he set it at. He did not seem to be interested in the idea that the temperature regulator ,was faulty but gave other reasons for a problem, like not waiting an hour [!] for the oven to preheat. I am very disappointed in this technician's service.

Service person called ahead to let me know time of arrival. He was about his business and efficient in use of time. The only issue I have is with scheduling. This was the third window. I was notified by email that the previous two windows would not work; this after I had planned my two days around the service.