Appliance Repair by Appliance Service Co in Colorado Springs, Colorado

I try to leave only positive reviews as I personally know the impact of negative reviews; however working with this company and Whirlpool was really frustrating! Neither company provided ANY customer service. I came home to a gas leak from my stove 1/21/20. I was told because this was a safety issue, the stove would be repaired at cost to Whirlpool and they scheduled the repair with Appliance Service Company. The soonest they could come out was 1/27/20. I was told by Whirlpool that Appliance Service Company would call me 1/24-1/25 with a two hour time window. I never got called, so I called Appliance Service Company the morning of 1/27/20 asking if and when they would be coming by. Was told that they "never call customers before hand or give time windows to customers and I should expect someone between the hours of 12-6pm" and "maybe they will call me when they are on their way." Got a call around 2:00pm saying I was the next stop and repair man would be there within half hour. The repair man showed up at 3:30 pm. He confirmed what we already knew...there was a gas leak from the rear burners, and left an estimate for 500 to have my stove fixed. He also told us that "It would likely be okay to turn on gas to cook in short bursts, but don't leave it on too long." I am not a stove repair person, but I am smart enough to know you don't cook with an open flame around a gas leak...Called Appliance Service Company asking why my stove wasn't fixed, and just an estimate was given. They told me "Whirlpool never sent over the orders to fix the stove"...fair enough. Got the situation cleared up with Whirlpool and was told the orders would be re-sent to Appliance Service Company to fix the stove. I called and left a message with a reference number confirming this for Appliance Service Company and asking them to order the parts as soon as possible. Didn't hear from Appliance Service Company for 2 days. On 1/29/20 Appliance Service Company called and said they got the dispatch from Whirlpool and would order the parts and call me when they were in. They refused to let me set up a service appointment ahead of time--I'm a physician and I was hoping to plan ahead to block my patient schedule. They called back later that afternoon saying no place had the part and they had to order it from the factory and it'd be about a week before they got it. 2/4/20 I call Appliance Service Co asking for an update as they had not given me one...Estimated SHIP date for the part was 2/19/20..."and then we have to inventory it and put you on the schedule, so you're probably looking at another 3-4 weeks before we can get to you." I called Whirlpool letting them know this was completely unacceptable and they set me up with a different repair company. Turns out Appliance Service Company and the new repair company disagreed with what needed to be replaced and fixed. New repair company had the part ordered, delivered, and inventoried in less than 1 week. I now have a working, and safe stove several weeks prior to Appliance Service Company...and who knows if the stove would have even worked or been safe to use with the parts they wanted to order. These guys are not great at communication, customer service, timeliness, and knowledge. They do not advocate for their customers and I would not recommend them.

The man who answers the phone and schedules appointments is completely rude and unprofessional. I was not happy with the service the last time I dealt with them about my oven but I thought I would give them a second chance with my dryer. He has made me miss work to wait around for them for unacceptable reasons on 3 different occasions! IF they seem cheaper than others- don't be fooled. The time you lose with work because of unorganized, inefficient, imbeciles who lack ANY customer service is not worth it.